The story is not complete, there is more, not about this Jewel parcel, but about international parcels. Our family send a Sinterklaas-gift with typical dutch food and silver tea-sppons to a family in Grand Rapids
(our youngest son went their for a student-exchange, it was an extra gift to thank them for the wonderful time he had over there)
The Sinterklaas festivity is on 5 December so we send it in time (luckily insured) on the 4th of December track and trace said the first attempt to deliver was unsuccesfull, nobody home. after that there was no movement with the parcel whatsoever.
I contacted Dutch PostNL, they had to do an official search, it could take up to 30 days. 5 minutes later a new message, our parcel is in Ireland, that is a mistake but it will be shipped automatically to the US ...I asked them: why does track and say there was a delivery attempt? And what do you mean by automatically, because the parcel is staying where it is for 5 days already... they don't know...
Maybe it will still arrive, but way to late, and what shape will it be in? maybe we get our money back (100 euros + 60 euros shipping costs) but that doesn't bring us anything, all the pleasure of giving those people a nice surprice has gone now.
The women of Customer service said I had bad luck, their delivery performance is 99%. I said: if one parcel has gone worng I could live with being that 1%...but 3 out of 3...I don't believe it's 99%, If it is, then I should play the lottery: the chance I win is even bigger than 3 shipments in a row gone wrong
