Author Topic: Never Shipped: Songs Are Only Half of The Order You're Not Getting (Read 61448 times)

Jessica · « **Reply #80 on:** September 22, 2015, 08:20:56 AM »

For work, I ship to and from Canada a LOT and the border always holds things up for a few days.

Javo · « **Reply #81 on:** September 22, 2015, 09:37:06 AM »

No movement on my parcel today, I hope tomorrow.

Donna Sue · « **Reply #82 on:** September 22, 2015, 10:34:53 AM »

Quote from: Randy on September 21, 2015, 05:37:21 PM

I'm sorry Donna. I feel bad now.

Betcha it will be in your hands tomorrow.

Thanks Randy.

I hope so! Gonna run home and check the mailbox right after work..

Javo · « **Reply #83 on:** September 26, 2015, 03:53:25 PM »

Looks like the parcel is unfindable in the Netherlands. After it went through customs it is not traceable anymore. The Postcompany in my country can't help me because it is not send with insurance. so I asked the jewel-store. Within 24 hours they answered me, and after acting ontheir instructions I mailed them again that it was not succesfull. within a few hours they maild me they send another package. That is really good service. Very nice and they really improved themselves after their action before. Now I'm hoping that that package will come over soon.

Randy · « **Reply #84 on:** September 26, 2015, 04:01:06 PM »

Brutal. It really sucks that you're having so many problems with this. On the other hand, the first package will probably turn up and then you'll have two!

Javo · « **Reply #85 on:** September 26, 2015, 04:15:47 PM »

That's what I thought also.
But experience learns that it almost never happens, once a few days have gone by, parcels are most of the time really gone with our Post Service, but they don't loose parcels a lot, so this is a unique situation.

Angel Eyes · « **Reply #86 on:** September 26, 2015, 10:50:51 PM »

Dang, that sucks about the first package. It's good that Jewel's store shipped you another one, but yeah, hopefully the second one reaches you. Can't imagine how frustrating it is.

Donna Sue · « **Reply #87 on:** September 28, 2015, 02:58:10 AM »

Quote from: Javo on September 26, 2015, 03:53:25 PM

Now I'm hoping that that package will come over soon.

Good luck Javo! Stay strong.. and remain #neverbroken

Nobody · « **Reply #88 on:** September 28, 2015, 06:00:34 AM »

Quote from: Javo on September 26, 2015, 04:15:47 PM

That's what I thought also.
But experience learns that it almost never happens, once a few days have gone by, parcels are most of the time really gone with our Post Service, but they don't loose parcels a lot, so this is a unique situation.

That stinks, Javo. Hopefully, you will have it in short order. Glad the Jewel store is doing right by you.

Jessica · « **Reply #89 on:** September 28, 2015, 09:13:10 AM »

My parcel was delivered to my neighbors. This happens almost every time with FedEx and USPS shipments - that's why I'm a devoted UPS customer. Thank goodness I live around such great people.

The ghetto.

Javo · « **Reply #90 on:** October 02, 2015, 08:47:34 AM »

There were no scans for 2 days with my parcel (Fed-ex this time) So I called Fed-ex. they were looking into it right away. Afhter half an hour I was called back. They don't know where the parcel is, I told them what was in it, now they're searching...

At least this one has insurance and can be claimed by the jewelstore, but when they don't find anything a newe parcel has to be shipped. Just bad luck off course, but I don't think I will read this book before Jewel has written a new one.

Fed-ex is going to inform the jewelstore as well, I'll wait and see now.

Jessica · « **Reply #91 on:** October 02, 2015, 09:01:51 AM »

Oh, heavens!

FedEx might as well be the US postal service.

Why would anyone use anything other than UPS? FedEx isn't even cheaper. Sheesh.

Javo · « **Reply #92 on:** October 02, 2015, 09:32:41 AM »

For larger companies, there can be different prices and services then for small companies and consumers. Bubble Up is the company behind the Jewel store. I found out that that is a pretty large company. they might have a contract with Fed-ex, or a really good deal for international parcels with them.

For my company we ship outside the European Union wit different companies, Fed-ex is normally good and cheap for long distance parcels. As well as UPS, we look per situation what the best deal is for us. Prices are so very different when you are a company who ships thousands of parcels a day.

I still think the Jewelstore did an OK-job with the 2nd parcel, what are the chances that it's going wrong again? They are not to blame, and they can get their money back (both shipping costs and lost goods) So I assume they can also send me a 3rd package (if this one is not found back) I just don't feel like contacting them again (I feel like a really pain in the ass customer)

Is there any news about the vinyl records? when are they being shipped (or expected) ?

Jessica · « **Reply #93 on:** October 02, 2015, 09:53:51 AM »

Vinyl won't be ready in the USA until mid-November. I don't know if they're going to press over in Europe for the overseas orders or press and ship from here, but that's where we are with expected ship dates.

Javo · « **Reply #94 on:** October 02, 2015, 09:57:47 AM »

I'm dying to know what arrives at my door first...

Nobody · « **Reply #95 on:** October 02, 2015, 04:16:28 PM »

Quote from: Jessica on October 02, 2015, 09:53:51 AM

Vinyl won't be ready in the USA until mid-November. I don't know if they're going to press over in Europe for the overseas orders or press and ship from here, but that's where we are with expected ship dates.

I'd expect them to be presed here and shipped. But I do wonder what is up with vinyl pressings lately. They're re-pressing older albums and they have incredible flaws in them. I don't know - bet of luck to you, Javo.

Javo · « **Reply #96 on:** October 16, 2015, 09:32:16 AM »

After reminding the Jewel Store they said they will send me a 3rd package, I'll wait for this track and trace.
Keep your fingers crossed with me!

Jewel Store said they were not informed yet by Fed-ex, Fed-ex told me they handled the claim already. They also gave me the name of the women they spoke with, so I believe them. I emaild the Jewel Store again and told them this, I think a small internal communication error.

But I'll remain optimistic... (never broken)... I think it's still possible to receive it this year.

Jessica · « **Reply #97 on:** October 16, 2015, 09:41:56 AM »

OMG I can't believe you're still dealing with this!!

Unbelievable!

At least they're trying to be helpful.

Nobody · « **Reply #98 on:** October 16, 2015, 09:46:44 AM »

Quote from: Javo on October 16, 2015, 09:32:16 AM

After reminding the Jewel Store they said they will send me a 3rd package, I'll wait for this track and trace.
Keep your fingers crossed with me!

Jewel Store said they were not informed yet by Fed-ex, Fed-ex told me they handled the claim already. They also gave me the name of the women they spoke with, so I believe them. I emaild the Jewel Store again and told them this, I think a small internal communication error.

But I'll remain optimistic... (never broken)... I think it's still possible to receive it this year.

Holy Crap. Javo, I can't believe you still haven't received your order. That's crazy. At least the Jewel Store is trying. Crosing my fingers for you.

I'll bet all the guards at Customs are listening to your CD.

Garf · « **Reply #99 on:** October 16, 2015, 01:48:02 PM »

The fact that this thread hasn't sunk to obscurity a month after release is crazy.

You really should be getting your order for free.

Hopefully the 3rd time's a charm.

Author Topic: Never Shipped: Songs Are Only Half of The Order You're Not Getting (Read 61448 times)

Donna Sue

Donna Sue